Return Policy
Return Period
Customers can request a return within 30 days of receiving their order.
Scope
Most products can be returned unconditionally, except for:
- Customized items
- Discounted items
- Limited time specials
- Non-returnable products confirmed by the customer at purchase.
Return Conditions
To return a product, it must:
- Be unopened and in original condition, with intact packaging and no signs of use.
- Include all original accessories, like the invoice and warranty card.
- Return any gifts received with the purchase.
Return Process
1. Log in to your account, locate the order, and submit a return request.
2. Clearly state your reason for returning.
3. We’ll review your request and provide a return address and instructions.
4. Pack and ship the item securely as instructed.
Postage
- We cover return shipping for quality issues or mistakes (e.g., wrong item).
- Customers pay for return shipping for personal reasons.
Refund Processing
Once we receive and inspect the item to ensure it meets return conditions, refunds will be processed within 3 to 5 business days to your original payment method.
Important Notes
- Keep the delivery receipt for your records.
- Use a reliable courier and consider insurance to protect against loss or damage.
- The item’s condition affects the refund speed, so ensure it is intact.
Contact Us
For questions or assistance, feel free to reach out.